What is online customer training and development?
Online customer training is the training given to customers so that they’re able to use a company’s products/services to its full capacity. Onboarding, guided tutorials, and webinars, etc are all such examples. Customer education increases client loyalty and reduces support costs. It leads to quicker product adoption and better onboarding. Customers also learn anywhere, anytime and get the support when they need it. This ensures they get all the knowledge about your products/services.
What are the benefits of online customer training?
An educated client is a better client. Delivering online customer training improves customer satisfaction and engagement. They also get more value from your products/services. This, in turn, increases your client retention and revenue. This explains why many companies use such programs to increase their competitiveness.
Better customer retention
Acquiring new clients can be very costly. Hence customer retention is one of the top benefits of client education. Well trained happy clients are more likely to continue purchasing your products/services. They are also more likely to refer them to their friends and family.
Higher customer loyalty
Customers are able to use your products/services properly. They gain knowledge when they want it at their own pace. Thus, your client loyalty and satisfaction levels rise.
Higher revenue
With online training, your product adoption rates go up. Your support costs also decrease. Moreover, money is saved on instructors and printed materials. This leads to higher revenue rates.
Reduced supervision
Your workforce requires less supervision which means that you don’t need to provide constant and detail supervision. Though the need for supervision isn’t reduced altogether.
Measurable results
Unlike traditional classroom methods, you can measure results easily with online client education. You can generate reports and track learner progress.
Why choose MindScroll LMS?
MindScroll is the new age LMS to deliver and track online training and development for employees, partners, and customers. It’s a great scalable cloud LMS for small, medium and large businesses. Being simple to use with powerful features, your customer can be easily trained and their performance can be tracked. Training management systems, integrated virtual classrooms, online test engines, and collaborative eLearning tools – it’s all you need to deliver effective training and development across the globe.
Easy content creation and management
- Fast content creation and reuse (video/audio/SCORM files, PPT etc)
- Support for eLearning, instructor-led and blended training
- Guided certification and learning with a learning plan
User-friendly and simple interface
- Ease of access (anytime anywhere any device)
- Great user experience with a simple admin panel
- More enjoyable and productive LMS experience
Always available with cloud-native
- Plug and play software without plugins/installations
- Simple course delivery and sign-in in a fully hosted solution
- Support for self-paced mobile learning
Impressive brand customizations
- Theme customization with a logo, brand colors, and domain
- Configuration of tailored rules for workflow automation
- Customization of score measurement and progress parameters
Easy tracking and reporting
- Extensive dashboard to manage system usage and learner performance
- Tracking learner activity and course progress with interactive summary reports
- Tracking participation with social participation and engagement reports
Read More...
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