Online customer training is the training given to customers so that they’re able to use a company’s products/services to its full capacity. Onboarding, guided tutorials, and webinars, etc are all such examples. Customer education increases client loyalty and reduces support costs. It leads to quicker product adoption and better onboarding. Customers also learn anywhere, anytime and get the support when they need it. This ensures they get all the knowledge about your products/services.
An educated client is a better client. Delivering online customer training improves customer satisfaction and engagement. They also get more value from your products/services. This, in turn, increases your client retention and revenue. This explains why many companies use such programs to increase their competitiveness.
Acquiring new clients can be very costly. Hence customer retention is one of the top benefits of client education. Well trained happy clients are more likely to continue purchasing your products/services. They are also more likely to refer them to their friends and family.
Customers are able to use your products/services properly. They gain knowledge when they want it at their own pace. Thus, your client loyalty and satisfaction levels rise.
With online training, your product adoption rates go up. Your support costs also decrease. Moreover, money is saved on instructors and printed materials. This leads to higher revenue rates.
Your workforce requires less supervision which means that you don’t need to provide constant and detail supervision. Though the need for supervision isn’t reduced altogether.
Unlike traditional classroom methods, you can measure results easily with online client education. You can generate reports and track learner progress.
MindScroll is the new age LMS to deliver and track online training and development for employees, partners, and customers. It’s a great scalable cloud LMS for small, medium and large businesses. Being simple to use with powerful features, your customer can be easily trained and their performance can be tracked. Training management systems, integrated virtual classrooms, online test engines, and collaborative eLearning tools – it’s all you need to deliver effective training and development across the globe.
Online course creation can seem intimidating. It can be a source of stress considering how busy you and staff are. So, how do you start creating an online course for your employees? How do you deliver it to them when they need it? Take a deep dive into our 6 simple steps to create online courses for your employee training program.View
86% of clients are willing to pay more for great customer service. By the end of 2020, it will overtake products and prices as the main brand differentiator. So, improve your customer service training program to get new clients and increase your revenue and brand loyalty. Know the top 5 tips which can help you get started.View
Research shows that about 36% of companies don’t have structured onboarding processes. HR leaders also report that 76% of these processes are not used efficiently. It's estimated that about 40% of employees leave within 12 months of being hired. This makes it clear that getting your onboarding process right is essential. Read our blog article to know how to improve your employee onboarding process.View