Case Study: How MindScroll LMS reduced the performance gap of contractors and non-staff of a Malaysian oil and gas company with seamless access to online training on any device? - MindScroll Blog Cover Image

Case Study: How MindScroll LMS reduced the performance gap of contractors and non-staff of a Malaysian oil and gas company with seamless access to online training on any device?

Published 3 months ago by Sana Bhat

Client Overview


Our client is a leading oil and gas company established in 1974 in Malaysia. It is ranked among the Fortune Global 500’s largest companies in the world and is in the 48th position globally in the 2020 Bentley Infrastructure 500.


In today’s case study, get insights on how MindScroll LMS helped our client effectively train 3500 users comprising contractors and non-staff members online. The platform enabled all eLearning and e-assessment processes to work effortlessly. How was this achieved? It was the result of MindScroll’s easy course and user creation, ability to make predefined standard and customized reports, robust engine for online assessment creation and assignment submission, and more.


The Big Challenge Faced


• The client had contractors (non-staff) and external individuals who were not getting the required training and assessment leading to their performance being impacted which had a cascading impact on their top line


• Integration with the client’s existing HCM system, Upstream Electronic Permit-to-Work (ePTW) system, and system implementation within the existing ICT system along with the development of integration API were necessary for the LMS to function well


• The entire project had to be delivered in a short span of just 4 weeks


• The Learning & Development Modules/eLearning & e-Assessment platform had to be made for 3500 monthly active users 


• The ability to support e-assessment builder and question bank with multiple question types and question randomization were required


• Tracking of learning completion along with the certificate and serial number generation were capabilities needed in the LMS


• Customizable portal, course catalog, and native mobile applications enabled with offline mode were needed 


• The ability to generate predefined standard reports was an essential requirement


• A web-based system that can be accessed globally including remote locations/countries with the ability to use MS Teams web conferencing and Office 365 was essential


• The ability to control the data access to data based on user id, roles, and level of authorization in a specific site/region was crucial


• The user interface of the system was needed to be user-friendly, intuitive, and easy to navigate


• The system administrator had to be able to create new users and grant access independently along with full authority over all content and be able to create, edit and delete data based on predefined templates


• Compliance with the client’s cyber security requirements as required


• The learning platform had to allow for full traceability and auditability that couldn’t be modified 


Mindscroll LMS’s Solution


• Used the platform’s easy course, user creation, and management feature to offer online training quickly


• Used the platform’s customization ability to offer a customized portal and course catalog along with native mobile applications for anytime anywhere learning


• Used learner activity tracking and certificate generation capabilities inbuilt in the LMS to track learner completion in online assessments


• Used the system’s ability to build both standard and custom reports to generate predefined standard and customized reports


• Used the platform’s super admin function to control the access to data based on a set of criteria 


• Used the platform’s robust engine for online assessment creation and assignment submission with support for multiple question types


• Used the platform’s ability to create online question banks by easy bulk uploading of questions 


• Got the client to easily conduct online training using MindScroll’s integration with video conferencing tools like MS Teams



The Result Achieved


• The client’s platform was customized and integrated with the client’s internal systems in super speed in just 4 weeks 


• All the contractors were able to get seamless access to training via both mobile apps and web browsers globally


• Reduced the gap in the performance of contractors, non-staff, and other external individuals who were not getting the required training earlier


• The platform was made fully compliant with the client’s cyber security requirements


• The platform’s user interface being very user-friendly and intuitive was easy to navigate for the client


• Both predefined standard and customized reports were easily generated 


• The client was able to conduct the online assessment and create multiple question types with randomization from the question bank feature in the system


• Tracking of learning completion with the certificate and serial number generation was done effortlessly


• The ability to control the data access to data based on user id, roles, and level of authorization in particular areas was made possible


• The system administrator was able to create new users, create, edit and delete data, and grant access independently with full authority 


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